It's time to encompass the world of blogging!
How many organisations take seriously the issue of training? When it comes to saving money, I'm hearing over and over again, our training budgets have been slashed. Some say it will be two or three years before we look at training again. And yet, a well trained workforce is sometime crucial to the very survival of the company / organisation. Staff value a company that is prepared to invest in them.
Complaints training is vital to help employees appreciate the value of complaints and give them confidence in dealing with them. In the decade I've been training in complaints, the amount of time I've seen delegates put on the feedback / evaluation form, all staff should be on the training. This is because people value the knowledge and skills they have picked up and want others to have the same. It's a shame that decision and budget makers don't attach the same value to training.
Comeback for more complaints training thoughts next week.
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